Welcome to the Vocalis Sangskole Support Hub

Whether you're new to Vocalis Sangskole or a returning student, our support hub is designed to provide you with all the information and assistance you need to make your singing journey smooth and successful. Find quick answers, helpful guides, and easy ways to connect with our dedicated team right here.

Browse All FAQs

Your Questions, Answered

How do I book a singing lesson? ▼

Booking a singing lesson at Vocalis Sangskole is straightforward. You have two primary options: utilize our convenient online booking system accessible via the 'Services' section on our main website, or get in touch with us directly through email or phone. For detailed contact information and opening hours, please refer to the 'Get In Touch' section located further down this page. We are ready to help you find the perfect time and lesson type to suit your needs.

What technical requirements do I need for online vocal coaching? ▼

To ensure a smooth and effective online vocal coaching session, you will need a stable and reliable internet connection. Access to a computer or tablet equipped with a functional webcam and microphone is essential. While not strictly required, using headphones can significantly improve sound quality and reduce feedback. We typically conduct online lessons using popular and user-friendly platforms such as Zoom, ensuring a consistent learning environment.

What is your cancellation policy? ▼

We understand that sometimes plans change. For individual singing lessons, we require a minimum of 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours' notice may be subject to the full lesson fee. Our policy for workshops, masterclasses, and other special events may differ, so please consult the full terms and conditions document, available in the 'Helpful Resources' section, for comprehensive details.

How can I pay for lessons? ▼

Vocalis Sangskole offers flexible payment options for your convenience. We primarily accept payment via secure bank transfer or major credit/debit cards. Detailed payment instructions and account information are provided to you upon confirmation of your lesson booking. For students enrolled in subscription plans or package deals, automated billing arrangements can be set up to simplify the payment process and ensure uninterrupted access to your lessons.

What if I have technical issues during an online lesson? ▼

Experiencing technical issues during an online lesson can be frustrating, but don't worry, we're here to help. If you encounter connectivity problems or issues with your audio/video, the first step is often to try reconnecting to the session. If difficulties persist and significantly impact the lesson, please contact our support team immediately via email or phone. We will work diligently with you to diagnose the problem and, if necessary, arrange for the lesson to be rescheduled at no additional cost.

Do you offer lessons in English? ▼

Absolutely! Vocalis Sangskole is proud to welcome students from diverse backgrounds. While based in Copenhagen, we offer singing lessons and vocal coaching sessions conducted entirely in English to ensure that our international students feel comfortable and fully engaged in their learning process. Our instructors are experienced in teaching non-native speakers and can effectively communicate complex vocal techniques in English.

Quick Links & Guides

Access important documents and guides that can provide immediate answers and support for common administrative and technical questions related to your Vocalis Sangskole experience.

Terms and Conditions

Review our full terms of service, cancellation policy, payment guidelines, and other important policies governing your relationship with Vocalis Sangskole.

Privacy Policy

Understand how Vocalis Sangskole collects, uses, and protects your personal data. Your privacy is important to us.

Online Lesson Guide

Get step-by-step guidance on setting up your equipment and environment for the best possible online vocal coaching experience.

View Guide

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Student Portal Login

Access your personalized student account to view your lesson schedule, manage bookings, and update your profile.

Go to Portal

Our Support Process

Follow these simple steps to get the most efficient support from Vocalis Sangskole and find the answers you need quickly.

1

Search Our FAQs

Start by exploring our Frequently Asked Questions section. Many common queries regarding lessons, booking, and online coaching are answered there, providing you with immediate assistance.

2

Explore Resources

Check out the Helpful Resources section for detailed guides, policy documents (like Terms and Conditions and Privacy Policy), and links to our student portal.

3

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Contact Support

If you cannot find the information you need, please don't hesitate to reach out directly. Our friendly support team is ready to assist you via phone or email.

Support That Helps You Shine

Our students appreciate not only the quality of our vocal coaching but also the smooth and reliable support they receive throughout their learning journey.

"The support team at Vocalis Sangskole was incredibly helpful and patient in guiding me through the online lesson setup process. As someone not very tech-savvy, their clear instructions and friendly demeanor made it surprisingly easy! Quick, efficient, and truly knowledgeable."

— Sofie K., Online Student

"I had a specific question about rescheduling a lesson due to a sudden change in my work schedule. I contacted Vocalis Sangskole support, and their response was incredibly fast and clear. They helped me find a new slot that worked perfectly. Excellent service that takes the stress out of managing bookings!"

— Mads L., In-person Student

"Finding information on the different types of lessons and workshops Vocalis Sangskole offers was a breeze thanks to the detailed resources available on the site. The FAQ section answered most of my initial questions even before I needed to reach out. It’s great to have such accessible information!"

— Emma R., Prospective Student

Dedicated to Your Success

Photo of the Vocalis Sangskole support team

At Vocalis Sangskole, we firmly believe that exceptional support is an integral part of a positive and effective learning experience. Our support team is not just here to answer questions; they are passionate about helping every student achieve their vocal goals. Comprising friendly, patient, and highly knowledgeable individuals, our team is dedicated to assisting you with any inquiries you might have – whether it's about choosing the right lesson type, navigating our online booking system, understanding technical requirements for virtual sessions, or clarifying any policy details. We strive to provide timely, clear, and helpful responses so you can focus entirely on developing your voice and enjoying your musical journey with confidence. We are committed to being a reliable resource every step of the way.

Still Need Help? Get In Touch

Couldn't find the answer in our FAQs or Resources? Please reach out to us directly using the contact form or the information below. We're here to assist you.

Send Us a Message

Contact Information

Phone: +45 35 36 37 38

Email: info@

Address: Store Kongensgade 57, 1. sal, 1264 Copenhagen, Denmark

Business Hours: Vary by instructor and lesson type. Please contact us to arrange your session.